HMIS Newsletter: May 2026

Table of Contents

• Announcements
• Feature Focus and a New Clarity Experience
• Help Desk Reminders
  
• Upcoming Events 
• Bitfocus is Hiring

Announcements

New Multi-Factor Authentication (MFA) Platform coming July 23rd

We are excited to announce a major upgrade to the Clarity Human Services authentication foundation. On July 23rd, 2026, we are migrating our multi-factor authentication platform to Auth0. From this date forward, the multi-factor authentication process to login to your HMIS account will look slightly different. While changing how you log in will require a brief adjustment, this upgrade is a critical step in providing a more unified, seamless, and highly secure foundation for protecting client data. View more details on Auth0 in our June 2026 Feature Updates Article.

• Training Site Rollout: July 9th, 2026
• Live Site Rollout: July 23rd, 2026

Why We Are Making This Change
Authentication is one of the most critical parts of any software platform. Moving to Auth0 allows us to deliver better support for modern security standards to protect Clarity data. For more details check out this Help Center article: Auth0 for Clarity Human Services: Toolkit.

How to Prepare

• Audit staff list for valid email addresses. Confirm every active user has a valid, unique email on file. Inactive users do not require attention.
  
• Whitelist the Recovery Email: Ask your IT team to whitelist the email address noreply@bitfocus.com

What to Expect on Day One

• You will now use your unique email address to sign in rather than a separate username.
• Every staff user will be required to enroll in MFA on their first sign-in. Supported methods include:
  • One-time password via authenticator app (Google Authenticator or Microsoft Authenticator for iOS and Android devices are two popular options)
    • Note: If users cannot use their phones to authenticate, they can use a desktop-based authenticator like Proton.
  • Push notification via the Auth0 Guardian app
  • Phone (SMS or voice)

Feature Focus and a New Clarity Experience 

We have been working steadily on the transition to the new Clarity User Interface. This transition has been a commitment to evolving your user experience and improving what you can do in Clarity HMIS. We are now entering the final stretch!

This Fall, the majority of our features will be available for users to make a full switch-over. In order to prepare, starting this month, we will begin to release weekly feature updates, rather than monthly, for the new Clarity interface and system improvements. Each Monday, you can review and test the updates in your Training site. Each Wednesday you’ll find the same features replicated in your Live site.

• For more details on what has been included in our most recent feature release, visit our HelpCenter webpage on News and Announcements.
• For more details on the new Clarity User Interface, visit our HelpCenter webpage on our New Clarity Human Services Interface.

We’ll be working hard internally to update your resources and training for a smooth transition! If you have any questions though, please reach out to your admin team: santacruz@bitfocus.com 

Reminders from Our Help Desk Team

Help Us Keep Your Data Accurate! Merging client profiles is a great way to stay organized and deduplicate your system, but since it's a permanent change that can't be undone, we need to be extra careful when end users request a client merge! To ensure a smooth merge process, please keep the following in mind:

• Authorization: Before sending a request, please verify that you’re approved to make a client merge request.
• The "Triple Check": Please confirm that the Full Name, DOB, and SSN match up perfectly. When in doubt, it’s always best to consult your agency lead and program staff.
• Protecting Client Records: If our team spots a significant difference that suggests the records might belong to two different people, we will decline the merge to keep the data safe.

We appreciate your diligence in helping us maintain a high standard of data integrity!

For more details on how we use the Client Merge Tool in Clarity, please check out our online HelpDesk article.

Upcoming Events

Housing for Health - HMIS Office Hours | June 22, 2026 at 1-2:30PM | Click here to open the Zoom Registration link

Housing for Health and Bitfocus host office hours every fourth Monday of each month (in lieu of HMIS Workgroup meetings). Drop-in for as long or as short as you’d like to ask any and all questions related to the HMIS. All users are welcome. Please join us within the first 15 minutes or we will assume nobody will be joining us for Office Hours.

Want more details?

Check out our full events calendar.

Bitfocus is Hiring

Join our Team!

• Visit bitfocus.com | Jobs | About Bitfocus

• Work with us at Bitfocus! Join a team committed to innovation, collaboration, and real-world impact in human services.  

Questions?

Your HMIS Administrators are happy to help.

Phone: 831-713-2288

Email: santacruz@bitfocus.com