Bitfocus is upgrading Clarity Human Services to a new authentication platform called Auth0. This upgrade modernizes our security foundation to better protect sensitive client data and changes how you log into your account. For more details check out this Help Desk article: Auth0 for Clarity Human Services: Toolkit.
The Rollout Timeline
To ensure your team is prepared, this transition will happen in two distinct phases.
- Training Site Rollout: July 9th, 2026
- Live Site Rollout: July 23rd, 2026
We recommend that you use the training site launch to familiarize yourself with the new authentication process before it hits the live site.
Checklist: What to Do Before July 23rd
To ensure you aren't locked out of the live site on launch day, please verify your account settings and coordinate with your agency’s internal IT department:
- [ ] Verify Your Account Email: Log into your HMIS account. Ensure the email address listed on your staff profile is valid and that you have direct access to it.
- [ ] Ensure Email Uniqueness: Every user must have a unique email address on file.
- [ ] Whitelist the Recovery Email: Contact your internal IT department immediately and ask them to whitelist the email address: noreply@bitfocus.com. This ensures critical system and recovery notifications don't get blocked by your agency's spam filters.
Checklist: What to Have on Hand
On July 23rd, every staff user will be required to enroll in Multi-Factor Authentication (MFA) during their very first login. Depending on the method you choose, make sure you have one of the following ready:
- [ ] Smartphone or Tablet (For Authenticator Apps or Push): If you choose to authenticate via an app, ensure you have an authenticator app downloaded on your device (Google Authenticator or Microsoft Authenticator are two popular options). Alternatively, you can use the Auth0 Guardian app to receive direct push notifications.
- [ ] Phone (For SMS or Voice): A mobile phone or direct desk line capable of receiving SMS text messages or automated voice calls with login codes.
- [ ] Desktop Authenticator (No-Phone Option): A desktop-based or browser-based authenticator (such as Proton Authenticator) installed on your computer before launch day.
What to Expect on Day One (July 23rd)
MFA is a mandatory layer for all users on the new platform to stay compliant with modern data security standards. You will not be able to bypass enrollment on July 23rd. When you navigate to the live Clarity site on launch day, your sign-in experience will look different:
- Username Retirement: You will no longer use a standalone username to log in. Moving forward, you will sign in using your unique email address. Shared or generic office email mailboxes (e.g., admin@agency.org or intake@provider.org) cannot be utilized across multiple users.
- Mandatory First-Time Enrollment: The system will immediately require you to pair an MFA factor (App, Push Notification, SMS, or Voice) to your account.
- Future Email MFA Option: Email authentication will not be available for your initial setup. However, after you have successfully enrolled your primary authentication factor using an app or phone number, email will become available as a secondary supported authentication method later on.
Simplifying Your Daily Login: "Remember This Device"
To prevent you from having to complete the MFA step every single time you sign in, the new login screen includes a "Remember this device" checkbox.
- How it works: When logging in and completing your MFA verification, check this box to trust your current device.
- The Benefit: The system will remember your browser, allowing you to bypass the second-factor prompt on subsequent logins for the set 30-day period.
- Important Security Rule: Only use this feature on your regular, secure work computer or agency-issued device. Never check "Remember this device"
Need Help or Locked Out?
If you experience issues during the setup process on July 23rd:
- Check Spam Folders: If you are waiting on a verification email, check your junk or spam folder first. Also check in with your IT department to make sure they successfully whitelisted noreply@bitfocus.com.
- Contact the Bitfocus Help Desk: Our Help Desk is available to assist you if you have any issues with the initial MFA enrollment or beyond.
Resources
For more details check out this Help Center article: Auth0 for Clarity Human Services: Toolkit
